1. What is The DOC Journey course?

The DOC Journey is a self-directed, guided course designed to help individuals understand, manage, and often resolve chronic mental and physical pain. It is a framework that presents  scientifically backed strategies that allows both patients and clinicians access to them. The focus is on learning skills to process adversity more effectively and also nurture joy. By calming the nervous system, reducing stress chemicals, and fostering a sense of safety, your body will heal.

2. Who is David Hanscom?

Dr. David Hanscom is an orthopedic spinal deformity surgeon who developed The DOC Journey after his own 15-year struggle with over 15 physical and mental symptoms. He understands what it is like to be trapped and bounced around the medial system. He has dedicated his career to helping others break free from chronic pain using self-directed methods.

3. How does The DOC Journey work?

The program is structured into a series of lessons and video tutorials that guide participants through understanding pain, learning stress reduction techniques, and applying neuroplasticity to rewire the brain's response to pain. You are rebuilding a new brain without disruptive unpleasant circuits. Once you begin to feel better, the journey has just started and there doesn’t appear to be any limits, as you take charge of your life, including medical care.

4. What conditions can The DOC Journey help with?

Please click on the link on the home page that lists the conditions. Almost every chronic mental and physical illness and disease arises from sustained exposure to stress chemistry. It is also why so many symptoms resolve it by learning how to induce a sense of safety.

5. What kind of support is available through The DOC Journey?

In addition to the self-directed course, there is an app. There are numerous resources on Dr. Hanscom’s backincontrol.com website https://backincontrol.com/resources-2/:  Participants can also join twice-weekly group coaching sessions.

6. Is this program a substitute for medical treatment?

No, the information provided in The DOC Journey is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult with a healthcare provider before starting any new treatment regimen.

7. How do I get started with The DOC Journey?

You can begin by subscribing to the program, with options for different levels of access, including the core journey, group coaching, and combined packages.

8. Can I try The DOC Journey for free?

Yes, there is a free two-week trial available that allows you to explore the initial stages of the program before committing to a subscription.

9. What makes The DOC Journey different from other pain management programs?

The DOC Journey combines Dr. Hanscom's medical expertise with modern neuroscience and patient-driven strategies. It presents a very paradoxical process in that it focuses on “letting go” in order to allow your body to heal. We are generally focused on “fixing”, which reinforces the pain circuits.

10. What are the benefits of joining group coaching sessions?

Group coaching sessions provide a safe, supportive environment where participants can connect with others, share experiences, and receive guidance from Dr. Hanscom, which can be a vital part of the healing process.

_{These FAQs can help provide potential users with a clear understanding of the program and set expectations about what they can achieve with The DOC Journey.}

1. How can I cancel my subscription?

If you wish to cancel your subscription, here are the steps you can take to cancel your subscription:

Make sure you are logged in to your account.

Step 1 - Click the silhouette image in the upper right corner

Step 2 - Scroll down to “Settings”

Step 3 - Click "Billing"

Step 4 - Click the 3 dots beside the subscription you want to cancel and Click “Cancel this subscription”

Step 5 - Make sure to click “Cancel Subscription”.

Done! You can also contact customer support via email at [email protected] or click HERE

2. What happens if I cancel my subscription before the end of the billing period?

If you cancel your subscription, you will continue to have access to the content until the end of your current billing cycle. No refunds will be issued for the remainder of the billing period.

3. How do I update my payment information?

You can update your payment details by logging into your account and going to the billing section. From there, you can modify your payment method and ensure that your subscription continues without interruption. You can also contact customer support via email at [email protected] or click HERE.

4. Can I pause my subscription?

Currently, there isn't an option to pause a subscription. If you need to take a break, it’s recommended that you cancel your subscription and rejoin when you’re ready to continue.

5. What are the different subscription plans available?

The DOC Journey offers several subscription options. Details on pricing and what’s included can be found on the website.

• The Navigated Course - Step by step courses, includes The DOC Journey course

• The DOC Journey - Includes a 14-day trial

• Twice-Weekly Group Coaching

• Combine and Save - The DOC Journey and Group Coaching. 

6. How do I access my purchased content?

After logging in, you can access your purchased courses, webinars, and other materials through the dashboard. All your content is stored in one place for easy navigation. Just scroll through the website and you can see the different courses, events and opportunities, weekly updates, printed media, and more.

7. What should I do if I’m having trouble accessing my account?

If you’re having trouble logging in or accessing your content, try resetting your password via the “Forgot Password” link. If the issue persists, reach out to customer support for assistance.

8. Is there a refund policy?

Refund policies are typically detailed in the terms of service. It’s essential to review these before purchasing. Generally, refunds may not be offered after content has been accessed, but it’s best to check with customer support for specific cases.

9. Can I switch between subscription plans?

Yes, you can upgrade or downgrade your subscription plan by accessing your account settings. Any changes in billing will be reflected in your next billing cycle.

10. How do I contact customer support?

You can reach customer support through the contact information provided on the website, either via email or phone. The team is available to assist with any technical issues or inquiries regarding your subscription.

_{These technical FAQs will help users manage their subscriptions and resolve any issues they might encounter while using The DOC Journey website}